- Vet prospective customer documentation per Vodafone policies.
- Liaise with other national agencies, to enable vetting decision-making.
- Continuously monitor and recommend new ways to minimize risk of onboarding bad customer
- Monitor EBU quality metrics to meet business objectives.
Core Competencies, Knowledge And Experience
- Able to work independently, self-directed, and solutions-oriented
- Analytical thinking and good decision- making skills
- Relevant experience in Telecom industry and post-paid customer life cycle management
- Customer-focused and commercially aware
- Process Re-engineering skills
- Strong relationship management skills
- Excellent numeracy skills
Key Performance Indicators
- CXX KPIS
- Process compliance
Dynamic Prioritisation and Multi Tasking
Customer Journey Knowledge
Coaching and Mentoring
Drives Continuous Improvement
Method of Application
Closing Date : 20th Jan. 2022