ECG Launches “Fix the Bill, Pay the Bill” Campaign to Address Billing Issues

The Electricity Company of Ghana (ECG) is launching a comprehensive four-week campaign, named “Operation Fix the Bill, Pay the Bill,” to address and rectify post-paid meter billing issues nationwide.

This initiative is in direct response to numerous customer complaints regarding incorrect billing in recent months.

Laila Abubakari, the External Communications Manager of ECG, spoke with JoyNews, emphasizing the objective of the operation. She stated that the primary goal is to “provide better services to our customers, prevent power theft, and encourage customers, especially postpaid ones, to settle their outstanding balances.”

Abubakari explained that a new billing process implemented over the past few months had caused problems with estimated bills. To rectify this, ECG staff will be transformed into meter readers who will visit customers’ premises, whether residential or commercial, to record accurate meter readings. Once these readings are taken and verified, customers will receive bills based on the precise data collected.

The effort to address these issues is essential for ECG to maximize revenue collection with the limited resources available. Abubakari urged customers to cooperate with the company during this project to ensure accurate billing and fair charges.

This marks the third such operation conducted by ECG this year. Between March and June, the power distributor undertook a revenue mobilization campaign aimed at recovering a substantial portion of the GHC 5.7 billion debt owed by both private and state institutions, successfully retrieving GH₵3.1 billion. Subsequently, another revenue recovery initiative focused on domestic customers.

The “Operation Fix the Bill, Pay the Bill” campaign demonstrates ECG’s commitment to addressing customer concerns, improving service quality, and enhancing revenue collection while maintaining transparency in billing practices.