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Administrator at Discovery Ltd.

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About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Invest)
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
We are looking for Administrator within the Invest New Busines team who is client centric with a passion for Administration and who embrace our core purpose and and values through every interaction.
Areas of responsibility may include but not limited to
  • Answer and resolve all calls receive via the New Business Call Centre
  • Must have the ability to investigate, resolve and provide feedback on all queries
  • Drive first time resolution
  • Capture details on Quality centre – service tracker for all queries and calls received into New Business team
  • Ability to display ownership on a query up to resolution
  • Filter or refer queries to the correct department and provide feedback to requestor
  • Capture or record all instructions and information on system
  • Maintain SLA within various work pools
  • To capture on Quality centre any possible fix or system issues
  • To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote
  • Amend and update QA errors report when necessary
  • To Capture, Quality Assure and activate new investments, issue the relevant policy schedules, and assist with queries relating to the process
  • Answer and resolve all calls receive via the New Business Call Centre
Personal Attributes and Skills
Behavioural Competencies:
  • Drives Results
  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Problem Solver
Additional attributes
  • Quality Orientation/Attention to Detail
  • Planning and Organizing/ Work Management
  • Highly developed writing, communication, and presentation skills
  • Self-managed
  • Strong delivery focus
  • Highly adaptable and resilient (Able to work under pressure and Change Readiness)
  • Customer Service Orientation
  • Conflict handling
  • Assertiveness
  • Time Management
Education and Experience
  • Matric
  • Related BComm Degree is advantageous
  • A minimum of 2 years working experience in an Investment Administrator role within a New Business environment within the LISP industry/platform
  • Adequate LISP administration and process knowledge
  • Knowledge and understanding of Long-Term Insurance and Pension Fund Legislation on retirement products
  • General Computer Literacy with proficiency in Excel, Word and outlook
  • Experience using the following systems is an added advantage:
  • Compass
Read Also:  Messenger at Western Cape Department of Health

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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